In addition i also emailed EquipmentReturns@virginmedia. The service start date was 28 January 2023. Browse Virgin Media Virgin Media Community. @Hannahman wrote:. Solved: My VM account ended on 31st March. co. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. . . Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. Virgin collected my equipment early last year. Kind regards, Ilyas. 3 weeks ago. Virgin Media want their box back - i dont have it. We would like to show you a description here but the site won’t allow us. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. If we decide to do this, we'll let you know. Sign out . No setup fee. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. I cancel my subscription during the cool off period even before the kit arrived. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. QuickStart, set up and connections. on 25-11-2022 12:11. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. 35 minutes ago. HD kit and some older 4K Ultra HD kit only supports older versions. Then today i get an email asking to return it, well thats a bit hard now. 2 hours ago. Keep getting emails from virgin asking me to return old kit. hi. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. It’s easy to Click & Collect your Virgin Media order with Yodel. Please follow this link to create a new pre-paid label to return it to us. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Turn on and get connected. so trying to explain anything to a human is. Then I for some reason go. The Stream remote. The contract was for 12 months and at the end of the contract I cancelled it. Home Phone. and Virgin Media really have no CLUE what they telling people. 12K; 225; 463; Natalie_L. Browse Virgin Media Virgin Media Community. The new fibre phone line is designed to work with the same phones as the old copper line. If we need to send you some new equipment or book an engineer. We would like to show you a description here but the site won’t allow us. At least 30Mbps download speeds in every room or £100 one-off credit. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Switched. we never really used the tv box and I throw it away many months ago. My Virgin Media App. QuickStart, set up and connections. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. That’s because while you're with us, you rent your kit, rather than own it. 3) Possibly illegal - as you are selling something you know is not yours to sell. You can order a pre-paid equipment returns packaging through our Return Kit page . Browse Virgin Media Virgin Media Community. . FAQs about return kits. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. for the parcel you sent back? This is your proof that you sent it. Account - Mobile. Typically, extenders are linked through a wired port using an Ethernet cable. phil55. I gave the guy everything including leads and he said he only needs the box and the remote. Phone. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. If you can set up using a Self-Install pack, but choose to use an engineer for. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. No, you can keep using the same phone you’ve always used. Nobody welcomes a price increase, and we get that. Options. This includes: The Stream box. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Account - Mobile. Virgin Media; My Virgin Media; Shop; Help;. Please look out for the purple envelope in the top right of your scre. Sign in . QuickStart, set up and connections. SpeedVirgin media sent me a cheque when I didn’t return the router back. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. The clerk will print the return label and process your return. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. If you possess a Virgin Media TV. Switched. Sorry to hear there's an issue with a charge for failing to return equipment. Virgin Phone Switchover. This is not a full review yet – but a few early thoughts. Manage Your Account. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. And we know our customers, like you, are too. You can, if you prefer, print your. SIM toolkit - Virgin Media Community - 5245119. After that it is up to VM and its contractors to ensure the kit is returned. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. I second this . It appears that returning kit is. Virgin Media; My Virgin Media; Shop;. Virgin Media Price Guides. Stream from Virgin Media. They have emailed to see someone is in the area and to book a collection date. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. Changes to Virgin Media prices 2023. Hi mikeratkins, thanks for posting and welcome to our community. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. 5 months ago I was upgraded from Hub 3 to 5. on 07-12-2022 16:39. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Normally, we ask you to return your kit. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. Existing Virgin Media customers will have to pay a fee in order. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Networking and WiFi. in the box it gives you a returns label to post the old kit back. If we decide to do this, we’ll let you know. Posted in Managing Your Account - Cable. Keep a hold of your receipt as this will have your tracking number on it to track your return online. Stay safe online. In which terminal I have to put the silver cap. virgin media equipment return anything extra to receive one. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. We would like to show you a description here but the site won’t allow us. Plug the cables into the Hub. Alternatively, visit virg. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. Working hard to help connect the nation, shop our offers and order online. We would like to show you a description here but the site won’t allow us. I know they aren't bothering with collecting the older non-Tivo boxes but surprised they don't want Tivo boxes back. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. You can find loads of helpful information on the Virgin Media support site. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Have waited in all day kit not collected - 5223593. Browse Virgin Media Virgin Media Community. Manage Your Account. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. Security matters. Hi Kath, Thank you for your reply. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. If you're leaving Virgin Media, it will send you a postal. Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. You’ll find some simple step-by-step instructions telling you how to set up each of your services. 0 Kudos Reply. For full instructions on how to return any of our kit, please see here and all instructions should be available there. If you want a hand understanding our services, or how to do certain tasks, you’ve come. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Virgin Media Help - Get help, tips and advice to m. Up to 3 WiFi Pods if needed. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. Switched. The impossible task of fitting Virgin Media kit in the returns box . Security matters. the enevolope they send is free. They said it should be 30 days to return so basically I have the entire month of Feb. We would like to show you a description here but the site won’t allow us. . It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. Phone. uk with required details but have. Browse Virgin Media Virgin Media. My sister left Virgin Media in January 2023. 4. SpeedWe would like to show you a description here but the site won’t allow us. Virgin has published guidance here . My Virgin Media App. Return Valérie for free with Canada Post. What happens with this please? I'm intending to. 3. You’ll then be able to use your same old phone to make. 6. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. None of the dates for collection were acceptable. correctly to the Virgin Media wall socket, please follow these instructions to get set up. That has been confirmed and was going to arrive in 3 working days. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. . Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. So thats what i did. We would like to show you a description here but the site won’t allow us. Returning Kit. . Virgin Media; My Virgin Media. Hi, Just recently upgraded from Tivo 500GB box to TV360. Check the top-right corner of our forum and you. Tip Set up all of your kit within 12. Virgin Broadband Box attached to house. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. If we don’t get the requested kit back, then we may charge to replace it. SpeedWe would like to show you a description here but the site won’t allow us. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. Virgin Media services are only available in eligible Virgin Media network areas. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. away the old kit when they come round to do the upgrade. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Each time promised either it will be collected by. We would like to show you a description here but the site won’t allow us. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. So I left Virgin about a month ago after too many years. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. Existing Virgin Media customers will have to pay a fee in order. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Returning hub 4. Solved: My VM account ended on 31st March. I have left virgin and been contacted to return my kit. Returning a V6 box. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. they have not sent me a package to return the old kit in. Everything you need is posted to you. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. I'm sorry to hear there is some confusion with your return kit. This model should not be allowed, or at least there should be a way to connect to a VM. . Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). This promotion means you won’t pay the usual setup fee of £35. jpeg1. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. . As subject. v6. 1. QuickStart, set up and connections. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Networking and WiFi. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. We would like to show you a description here but the site won’t allow us. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. Virgin Media Verified account. richardsch. I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. QuickStart, set up and connections. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. You need to post the equipment back to Virgin Media. QuickStart, set up and connections. couldn't see where best to post this. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. I left Virgin months ago and have arranged for my equipment to be collected. I have had some months ago left VM and asked for the kit to return my broadband equipment. 2 Kudos. Account - Mobile. The advantage of this would be less disruption to the property. Virgin Media Staff Options. If it’s not a technical issue you need help with then we’re here to support you on. Joining in. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. It's at least 7 years old! We would love. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. . These include: Super Hub 2ACI have a very old TV box. Now all a sudden at 03. Options. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Help with a refund for a bereaved account. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. Stay safe online. I have not received the return kit I was promised in order to return VM equipment. day. 2. Forum; Apps. 0 once you have your Quickstart box. A large Virgin box has been attached to the outside wall my house without my permission. That’s because while you're with us, you rent your kit, rather than own it. Options. We would like to show you a description here but the site won’t allow us. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. I'm sure they would have charged me if I was out when they arrived. walthamyank. Available with M50 broadband or faster. Manage Your. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. Hi As22 👋 thank you for joining the thread. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. I am still with virgin media but under a new account. Go to solution. 0 once you have your Quickstart box. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. No setup fee is available on all bundles, broadband & phone, and broadband only packages. You can find loads of helpful information on. We would like to show you a description here but the site won’t allow us. Options. To return your equipment, simply click the link and follow the instructions. byrnesv. . We would like to show you a description here but the site won’t allow us. Manage Your Account. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. Sign in . I've been asked to return my previous Stream box after cancelling then reactivating the service. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Hi Virgin I am returning equipment and I have to put the silver cap. Am a little weary that if we recycle the kit that we might get billed for not returning it. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Networking and WiFi. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. In your Stream kit you’ll find everything you need to get the Stream box up and running. Each return kit is associated with specific equipment. However I received an email on 13/1/23 saying that I had a new bill of £40 for unreturned kit. Return Valérie for free with Canada Post. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. but it doesn't work - 5285247. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. We would like to return it but we didn't a return box and now we are unsure what to do with it. Labels: My Account; hub 3. The advice was to recycle the old hub. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. Quickstart is the quickest and easiest way to setup our services. Networking and WiFi. services. My Virgin Media App. You might find a local Collect Plus. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. Security matters. A power adaptor to plug into the Stream box and a power socket at the wall. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. However, I received a text message saying that I did not schedule a return yet. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. Upgrading V6 boxes to 360. Sell them. Returning kit. 00 am this morning I get a text and email asking me to please return unused equipment. My V6 box has been replaced by a 360 and 2 days later I. they can only follow a scripts. Switched On Families. If you don't return it they have a right to charge you for it. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Please, expect a private message from me here shortly, so I can have a further look and help out. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Networking and WiFi. We would like to show you a description here but the site won’t allow us. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. isn't big enough to take th. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Step 4. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. When referring to “agreement” we mean all of these things. Here you’ll find all the help you need for Virgin Media related problems and issues. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. You’ll then be able to use your same old phone to make. . Let me know if you have any further issues!Hello, I have been calling 4 times and submitting 3 times online requesting the return parcel. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Equipment remains our property and we charge for anything unreturned. Visit Virgin Media to find out more. After canceling your service, you need to return the Virgin media kit. your Boosters are paired. we cancel our virgin media account after 18 months as we did not have good broadband speeds. We would like to show you a description here but the site won’t allow us. I have not received the return kit I was promised in order to return VM equipment. We would like to show you a description here but the site won’t allow us. Mobile. They have just told me to take it to a recycling centre. Connect the Hub’s power cable with the blue tab. Excludes broadband faults and broadband network outages. We would like to show you a description here but the site won’t allow us. If they won't do that, then you escalate the complaint to Ombudsman Services, and add a demand for compensation for the poor customer service. Have been told that some customers have been charged when not returning equipment, however. I had a receipt from him and never any comeback from Virgin. Simply press 1 when you get through to the automated menu, and you'll be put.